Privacy Policy

1. Introduction

Volantys LLC ("Company", "we", "us", or "our") operates Clarify Pro, a SaaS platform for Google Shopping campaign optimization. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

We are committed to protecting your privacy and complying with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

2. Information We Collect

2.1 Information You Provide

• Account Information: Email address, name, company name, billing information
• Google Account Connection: Google Ads Customer ID, authentication tokens
• Payment Information: Processed securely through Stripe (we do not store credit card numbers)
• Communication Data: Messages sent to customer support

2.2 Information Collected Automatically

• Usage Data: Features accessed, pages viewed, time spent on platform
• Device Information: IP address, browser type, operating system
• Cookies and Similar Technologies: Session cookies for authentication and analytics

2.3 Google Ads Data

When you connect your Google Ads account, we access:

• Campaign performance metrics (impressions, clicks, cost, conversions)
• Product data from Google Merchant Center
• Search terms reports
• Shopping campaign structures and settings

Important: We access this data in read-only mode. We do not modify your campaigns or bidding strategies without your explicit action.

3. How We Use Your Information

We use the collected information to:

• Provide the Service: Analyze campaign data, generate product labels, create XML feeds
• Process AI Analysis: Send search terms to Claude AI for contextual analysis
• Improve the Service: Understand usage patterns and optimize features
• Customer Support: Respond to inquiries and troubleshoot issues
• Billing and Payments: Process subscriptions and send invoices
• Communications: Send service updates, security alerts, and marketing emails (with your consent)
• Legal Compliance: Comply with applicable laws and regulations

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

4.1 Service Providers

• Google Cloud Platform: Infrastructure and data storage
• Stripe: Payment processing
• Anthropic (Claude AI): Search terms analysis
• Firebase: Authentication and database services

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government request, or to protect our rights and safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your data:

• Encryption in transit (HTTPS/TLS)
• Encryption at rest for sensitive data
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your information for as long as necessary to provide the Service and comply with legal obligations:

• Account Data: Retained while your account is active, plus 90 days after deletion
• Campaign Data: Historical data retained according to your subscription plan (30, 90 days, or unlimited for Pro)
• Billing Records: Retained for 7 years for tax and accounting purposes
• Support Communications: Retained for 3 years

7. Your Rights (GDPR & CCPA)

Depending on your location, you may have the following rights:

7.1 Access and Portability

You can request a copy of your personal data in a structured, machine-readable format.

7.2 Rectification

You can update or correct inaccurate information through your account settings.

7.3 Deletion

You can request deletion of your personal data, subject to certain legal exceptions.

7.4 Restriction and Objection

You can object to processing of your data or request restricted processing in certain circumstances.

7.5 Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

To exercise these rights, contact us at privacy@clarify-pro.com. We will respond within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar technologies:

• Essential Cookies: Required for authentication and security
• Analytics Cookies: Help us understand how users interact with the Service
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. Disabling essential cookies may affect Service functionality.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. We ensure appropriate safeguards are in place for such transfers, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions for countries with equivalent data protection
• Binding Corporate Rules for intra-group transfers

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it promptly.

11. California Privacy Rights

California residents have additional rights under the CCPA:

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell your data)
• Right to non-discrimination for exercising CCPA rights

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through the Service. The "Last updated" date at the top indicates when the policy was last revised.

Continued use of the Service after changes constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@clarify-pro.com
Address: Volantys LLC, 539 W Commerce St 2760, Dallas, TX 75208, United States

Data Protection Officer (EU): dpo@clarify-pro.com

14. Supervisory Authority

If you are in the European Economic Area, you have the right to lodge a complaint with your local data protection supervisory authority if you believe we have violated your data protection rights.